These Terms & Conditions (“Agreement”) govern the use of the services provided by FairFares Inc. (“we” “us” or “our”). By accessing or using our transportation services you (“user” “passenger” or “you”) agree to be bound by this Agreement. Please read these terms carefully before using our services.
Tickets and Booking:
- Tickets can only be bought if available and need to be acquired beforehand via our official online platform or through recognized ticket-selling partners.
- Additional tickets must be purchased for pets in accordance with our Pet Policy.
- Tickets are not eligible for transfer or refund except as explicitly stated in our Cancellation and Refund Policy.
Passenger Safety and Conduct:
- Passengers must conduct themselves respectfully and responsibly towards other passengers and our staff.
- In our vehicles, it is strictly forbidden to smoke and vape, consume alcohol or drugs, or engage in any disruptive or offensive conduct.
- Passengers are required to adhere to all safety directives given by our staff and abide by relevant laws and regulations.
Personal Belongings:
- We are not responsible for any lost, damaged, or stolen luggage or personal items.
- Passengers hold responsibility for their own items and are required to make sure their belongings are safely secured throughout the trip.
Boarding and Departure:
- Passengers are required to be present at the assigned boarding location at least 15 minutes prior to the planned time of departure.
- Before boarding, passengers need to show the driver a valid E-ticket or present their ID, and this ID must match their booking information.
- We hold the authority to deny boarding to anyone who is late or does not adhere to our established boarding protocols.
Schedule and Delays:
- We strive to follow the set schedules closely; nonetheless, times of departure and arrival may be altered without advance warning owing to reasons like weather conditions, traffic, or other unexpected events.
- We are not responsible for any financial loss, inconvenience, or additional costs that arise due to delays or alterations in the schedule.
Privacy Policy:
- Your privacy is valued by us, and we manage your personal data in line with our Privacy Policy. When you utilize our services, you agree to the gathering, usage, and sharing of your personal information as outlined in our Privacy Policy.
Intellectual Property:
- FairFares Inc. holds all the intellectual property rights pertaining to our website, logos, trademarks, and content. It is strictly forbidden to use or reproduce these materials without authorization.
Liability and Disclaimers:
- We cannot assure the constant availability, correctness, or thoroughness of the information on our website or on any websites linked to ours.
- We strive to provide a comfortable and safe travel experience. However, we are not responsible for any direct, incidental, indirect, consequential, or special damages arising from the use of our services.
Governing Law and Jurisdiction:
- This Agreement will be regulated and interpreted under Canadian law. All disputes stemming from or connected to this Agreement fall under the sole jurisdiction of the courts in Canada.
Changes and Modifications:
- We retain the authority to alter or revise these Terms & Conditions whenever necessary without advance notification. You are obliged to periodically check this Agreement for any amendments.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Should you find any section of this Agreement unacceptable, please do not utilize our services.
Last Updated February 2024