Elevate Your Travel, Not Your Costs Choose Comfort, Choose FairFares
Frequently Asked Questions
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- 1
Can I get picked up from my house or a location of my choice?
We offer two transportation services. Our main operation is a ride-share shuttle service that has designated pick-up and drop-off locations similar to a bus route but with more convenience. If you require personalized pick-up and drop-off locations, you can book a private shuttle which will include one of our drivers to get you where you need to go.
- 2
Is the payment method secure?
We prioritize data safety and that is why we use Stipe, one of the internet's leading payment infrastructures, trusted by e-commerce giants like Google and Amazon.
- 3
How can I purchase a ticket from Fairfares?
Check out our home page for a ticket finder. There you can select a ride and fill out your travel information.
- 4
How can I book a private trip?
Booking your private trip is easy, simply request a callback or send us an email by selecting Private Shuttle. We'll get in touch with you as soon as possible to gather more details and ensure the perfect vehicle is reserved for your journey. Your comfort and convenience are our top priorities.
- 5
My shuttle is late and it has been 10 minutes past departure time. What should I do?
We strive to adhere to our schedules and pride ourselves on punctuality. However, safety is our priority and unexpected delays from heavy traffic or weather may occur. We notify all our passengers about any delays as soon as we can, but you can request a callback or send us an email. We understand how important your time is, and we'll respond promptly to address your concerns.
- 6
I lost my ticket, what should I do?
If you don't have access to your email confirmation, don't worry! Our drivers have a record of the passengers and you can still board by presenting your ID that matches your booking information.
- 7
Do I need to print my ticket?
No, there's no need to print your ticket. The electronic copy on your mobile device or any other digital format is perfectly acceptable.
- 8
Are pets allowed on the shuttle?
Yes, small pets such as dogs, cats, and small animals are welcomed on board, provided they are clean, flea-free, and without contagious diseases. We require pets to be calm, quiet, and comfortable. As pet owner’s we know traveling can be a stressful experience, so please be sure to check out our pet policy before booking to make the journey as easy as possible.
- 9
Do I need to book a ticket for my pet?
Yes, an additional ticket is necessary to ensure the comfort and safety of all passengers aboard (including our four-legged friends). Animals should be secured by way of a crate with the seatbelt harness strapping their crate in. If your pet’s crate is too big for a regular car seat, they are too large to ride with us. Please be sure to check out our pet policy before booking to make the journey as easy as possible.
- 10
How much luggage can I bring with me?
Each passenger is permitted to bring one luggage within the range of 71-81 cm (28-32 inches) and maximum weight of 23 kg (50 lbs) along with one small bag which can sit on your lap on your seat. You can purchase one additional luggage with the dimensions listed above at a cost of $15. This way, we ensure that all passengers have enough space for their travel essentials.
- 11
What should I do if I am running late?
We ask all passengers to arrive 15 minutes before the scheduled departure time. We find that planning to arrive early helps account for unexpected delays that might lead to missing your ride. Our shuttles leave at the listed departure time to ensure that we maintain our schedule so everyone arrives at their destination on time. We appreciate your understanding that we cannot delay departure.
- 12
How can I request a refund?
Details for our cancellation and refund policy outline the refund process. Partial refunds are only possible 48 hours before your departure time. If you need to request a refund, please select the contact us tab. Choose “contact via email” and be sure to include your first and last name with your ticket number.
- 13
Is my ticket exchangeable?
The passenger's name must be the same as the one that appears on their E-ticket.
- 14
Can I change the date of my ride?
Details for our cancellation and refund policy outline the date modification process. We offer our customers the flexibility to change their departure date 24 hours before their departure time. Please note that once a departure date has been changed, it becomes nonrefundable and can not be changed again.
- 15
How do I reserve a ride?
Your seat will be reserved only once you have purchased and received your E-ticket. Once you purchase your E-ticket, you will automatically receive a confirmation email with your E-ticket.
- 16
What do I do if I need to use the washroom?
We have 10 minute rest stops at each location along our route provided the shuttle arrives 10 minutes prior to that stop's departure time. If you are getting off the shuttle and returning, please let the driver know so you can be back before the departure time for that stop. If there is an emergency, you can always let the driver know and they will stop at the next available stop.